Job Specifics
Career Department
Department of Primary & Specialty Care
Status
Full Time
Shift
Monday - Friday 8:00 AM - 4:30 PM
Average Weekly Hours
40
Contact
Employment Specialists
Phone
Email
careers [at] knoxcommhosp [dot] org
Posting Date
JOB SUMMARY
Responsible for assisting patients in retail optical purchases, adjustments and repairs.
KNOWLEDGE AND SKILLS
Excellent organizational, communication and computer skills desired.
EQUIPMENT/TOOLS/SOFTWARE
Computer, phone, copier, fax, scanner, Microsoft Office package, Excel, Practice management software.
PRIMARY JOB RESPONSIBILITIES
- Assists patients in a timely fashion with frame selection and lens choices.
- Prepares orders, paperwork, etc in such a fashion that results in accurate orders, no remakes and satisfied patients.
- Offers patients information on lenses, coatings, sunglasses, multiple pair discounts, etc.
- Reviews warranties, return policies, etc with patients.
- Adjusts frames and completes frame repairs to patient satisfaction.
- Obtains prior authorization for hardware when they have not already been obtained.
- Follows rules and regulations regarding dispensing laws and OnSight Optical’s Operating Manual.
- Stays current of optical plans being offered in this area. Verifies patient eligibility for insurances and timely processing of insurance claims to the appropriate vendor(s).
- Ensures optical department is opened on time and closed after all patients are seen.
- Posts sales daily and in a complete manner – all monies to be balanced daily and given to accounts payable for deposit.
- Participates in physical inventories.
ADDITIONAL RESPONSIBILITIES
- Ability to establish and maintain effective relations with patients, visitors, physicians, staff and other persons contacted in the course of work.
- Ability to enter data into computer.
- Demonstrated ability to work cooperatively with others.
- Maintains patient confidentiality at all times.
- Completes special projects and other related duties as assigned.
Promotes continuous quality improvement/customer service efforts.
Enhance the services provided to patients, their families, physician/practitioners and members of the staff by demonstrating positive attitudes and positive actions through a display of courtesy, congeniality, cooperation, sensitivity and professionalism
Requirements Include
EDUCATION AND WORK EXPERIENCE
- Associate’s degree (A.A) or equivalent from two-year college or technical school; three years apprenticeship on-the-job training or one to two years related experience and/or training; or equivalent combination of education and experience.
- State Dispensing License, American Board of Opticianry and national Contact Lens Examiners (if required).